Sofitel Melbourne on Collins

“We had a truly perfect stay. The bed was very comfortable, the room was clean, and the breakfast and club lounge food were of excellent quality. All the staff were kind and helpful. Haley at the front desk was especially welcoming and attentive. As a Korean staff member, she made us feel even more at ease, which we truly appreciated. We will definitely return on our next visit to Melbourne.”

“Stayed here as part of a conference. Everything was just perfect. From the staff at valet to check in and the in room service people. Room was very well appointed and comfortable. The conference facilities were also well presented. The food was delicious!! Would highly recommend staying at Sofitel on Collins.”

“We had a wonderful 5 night stay at Sofitel on Collins Melbourne and thoroughly enjoyed every moment. We stayed in a beautiful, spacious corner Prestige Suite, which we absolutely loved. The bed was extremely comfortable, and the highlight of our room was the breathtaking panoramic views from the city skyline to the Yarra River and out towards Port Melbourne. It was truly a stunning outlook, both day and night and the room was extremely quite which we loved. All of the staff we encountered during our stay were exceptional, attentive, friendly, and professional. A special mention goes to Rueben from Club Sofitel, who stood out for his warm and welcoming nature. He was always incredibly helpful and showed a genuine interest in every guest he interacted with, which was a real pleasure to experience. We enjoyed Club Sofitel with its wonderful views which highlighted our time there enjoying at times their breakfast, afternoon tea and the evening cocktails & canapes during our stay. The hotel also features a fantastic gym with high quality equipment, while the hotel doesn’t have a swimming pool, there is so much to see and do in Melbourne that we didn’t miss it at all. The hotel location is outstanding, with a tram stop right out the front and Parliament Station just a short walk away. There are also countless shops, restaurants, cafes, and parks all within easy walking distance, making it the perfect base for exploring the city. We loved our stay and would absolutely return again.”

“⭐⭐⭐⭐⭐ Sofitel Melbourne On Collins From the moment we arrived, the experience was exceptional. The welcome was warm and seamless, and Sam went above and beyond to make Josh’s birthday feel genuinely special — thoughtful, accommodating, and effortless. The Club Lounge experience was a real highlight: relaxed, refined, and beautifully curated, with stunning views that set the tone for the entire stay. Dinner at No.35 Restaurant was amazing — incredible food, atmosphere, and service that felt polished without being pretentious. A special mention also to Michael from Concierge, whose professionalism, knowledge, and genuine care elevated the entire experience. An unforgettable stay from start to finish. We’ll absolutely be back. Craig & Joshua Templeman”

“I enjoyed a wonderful stay at sofitel and couldn’t be happier with the experience. From the moment I arrived, the service was exceptional. The front desk staff, especially Eimeren, was incredibly helpful and happily accommodated all my requests. It’s this level of service that truly sets Sofitel apart from other hotels. As a Platinum member, I also appreciated the lounge — it was a lovely space to relax, and the staff there were consistently attentive and welcoming. The only hiccup during my stay was an unexpected charge for two mini bar items, even though I hadn’t touched the mini bar. I’m not sure what went wrong, but once I contacted the hotel, they refunded the amount immediately, which I really appreciated. Overall, it was a fantastic stay, and I look forward to returning. Highly recommended!”

“Finally a Sofitel that comes close to the standards the hotel should be at. After staying at multiple Sofitels around Australia it’s always the Sydney and Adelaide ones that top the list! Melbourne now comes in 3rd place - the bathrooms are still outdated - but atleast the rooms have been updated and they’re nice. Love the digital lift and the view from the 36th floor was gorgeous! Didn’t try the breakfast to comment on, was just here for the night, but will be back.”

“I had a fantastic stay and would happily return to Sofitel Melbourne on Collins. The hotel was clean, comfortable, and well-maintained, with spacious rooms and all the amenities needed for a relaxing visit. The location was excellent, with convenient access to local attractions, restaurants, and public transport. The breakfast offered a great variety of fresh options, and the overall atmosphere of the hotel was calm and inviting. What stood out most was the exceptional customer service and attention to detail. Every interaction with the team was pleasant, and they went above and beyond to ensure I had an enjoyable stay. Thank you to everyone at the hotel for such a memorable experience. I would highly recommend it to anyone looking for a comfortable and enjoyable stay in Melbourne.”